Imprint

Effective as of 1 August 2026

Company

GrandDom Limited, operating as Hayo Pay

Room 1203, 12/F, Tower 3, China Hong Kong City 33 Canton Road, Tsim Sha Tsui Kowloon, Hong Kong

Business Registration Number: 77233119-000-10-25-6 Place of registration: Hong Kong SAR

Contact

General: info@granddomltd.com Support: support@hayopay.com Complaints: complaints@hayopay.com Data protection: dpo@hayopay.com

Support hours: Monday to Friday, 09:00 to 18:00 HKT

Regulatory position

Hayo Pay is a technology provider. GrandDom Limited does not hold client funds, does not issue e-money and is not a bank. Accounts, cards and payments are provided by licensed financial institutions, which safeguard your funds and execute all regulated operations. Those institutions are listed in Schedule 2 of the Terms of Use.

Online dispute resolution

The European Commission provides a platform for online dispute resolution at https://ec.europa.eu/consumers/odr. Our email address is given above.

We are not willing to take part in dispute resolution proceedings before a consumer arbitration board.